The Offer to Get Your Money Back
Practice spotting a recovery scam: the firm that knows your loss, the fake federal agent, the upfront fee and the "recovered" money you can never withdraw.
Scam simulator · Computer, online and social media
A kind, handsome stranger sends you a message, and over the months he becomes someone you look forward to hearing from every day. Practice spotting the signs, and see where the story always leads: to a request for money.
Why it matters: Americans aged 60 and over reported losing $584 million to romance and confidence scams in 2025. (FBI Internet Crime Complaint Center, 2025 report)
You lost your husband a few years ago. Your children live far away, and the evenings can be quiet. You enjoy a gardening group on a social network, where people swap photos and tips.
Below, each step shows what you'd see, the choices people make, and why each one is safe or risky. The summary at the end tells you what to look for and what to do.
You'll see each message or call as it would really look. Choose what you'd do, and you'll find out why. Nothing here is real: no messages are sent and nothing you choose leaves your device.
One evening, a message arrives from someone you don’t know. His photo shows a handsome man in his sixties with a warm smile.
You're not friends with this person.
What do you do?
What about his job would make it hard to ever meet him?
Reply warmly and accept his friend request. He seems kind, and he’s lost someone too.
Risky choice (your choice)
It’s natural to respond to kindness, especially from someone who seems to understand loss. But this is how these scams begin: a friendly stranger, a sad story and a job that keeps him far away. Accepting can also let him see your photos, friends and family, which helps him shape his story.
Reply politely, but don’t accept the request or share anything personal.
Better, but not the safest (your choice)
Better. You haven’t opened up your profile. But replying tells him you’re interested, and these scammers are very patient. The safest step is to check who he really is before saying anything.
Don’t reply. Check his photo with a reverse image search, or ask a family member to help, and report the profile if it’s fake.
Safe choice (your choice)
That’s the safest choice. Photos in these profiles are often taken from someone else, and a reverse image search can show the same face under other names. If you’re not sure how, a family member or friend can do it with you in a minute.
Red flags at this step
What's really going on
The FTC says romance scammers often claim to be “working on an oil rig, in the military, or working with an international organization.” The job is chosen so that meeting is always impossible. Friendly online groups are a common starting point: a 77-year-old woman in Edinburgh met someone in a Facebook chat group who called herself Alla and said she worked on an oil rig in the North Sea.
Suppose you do reply. Richard is funny, attentive and interested in your life. After a few days, he asks to move the conversation.
What do you do?
Who benefits if the conversation moves somewhere more private?
Download the app he suggests. Better signal makes sense on a rig.
Risky choice (your choice)
It sounds practical, but moving off the social network is a key step for the scammer. The network can spot and remove fake accounts, and you can report him there. On a private chat app, it’s much harder for anyone to notice and step in.
Say I’d rather keep chatting here, and tell a friend or family member about him.
Safe choice (your choice)
Well done. Staying where you met means the account can be checked and reported. Watch how he reacts: someone genuine will be fine with it. Someone who keeps pushing is telling you something.
Red flags at this step
What's really going on
Moving you somewhere private is one of the most common steps. In a case reported by Fox News, a woman in Southern California was contacted on Facebook by someone pretending to be a TV actor, who then led her to set up a WhatsApp account. The FBI warns about anyone who seems too perfect or quickly asks you to leave a dating site or social network.
Many people do move apps. Over the next three months, Richard messages every day. He calls you “my darling”, talks about retiring near you, and sends a video.
What do you do?
Has he ever talked with you live, face to face on screen?
The video says my name. That’s proof he’s real.
Risky choice (your choice)
It feels like proof, but videos like this can be made with AI, or pieced together from someone else’s footage. In one real case, a fake video addressed the woman by name as “my queen”. A recording can’t answer a question you ask in the moment.
Keep asking for a live video call, and ask him to wave and hold up three fingers.
Better, but not the safest (your choice)
A sensible test. Expect more excuses: the signal, the camera, his work. After months of excuses, the excuses are the answer. The strongest step of all is talking to someone you trust.
Tell someone I trust about him, and show them the messages and the video.
Safe choice (your choice)
That’s the strongest step. A friend or family member who isn’t caught up in the feelings can often see what’s hard to see from the inside. Scammers work hard to stop you doing this, which is exactly why it helps.
Red flags at this step
What's really going on
Romance scams are run like a business. Workers in scam compounds have described using AI chatbots to write flirtatious messages. Pre-recorded “proof” videos are common now: a 77-year-old in Edinburgh was convinced by videos of a partner who didn’t exist, and lost £17,000. The FBI warns about anyone who promises to meet in person but always has an excuse.
One day, Richard asks for something new.
What do you do?
Why would someone who loves you want you to hide him from your family?
Agree. It’s our business, and I don’t want an argument with the family.
Risky choice (your choice)
It’s understandable to want to protect something that feels precious. But secrecy is what the scammer needs most. Once you stop talking about him, no one is in a position to spot the warning signs with you.
Tell my family or a close friend anyway. Anyone who loves me wouldn’t ask me to hide him.
Safe choice (your choice)
That’s right. A genuine partner wants to meet your family, not hide from them. Talking to someone you trust is the best protection there is, and you don’t have to be sure it’s a scam to do it.
Red flags at this step
What's really going on
Isolation is a deliberate tactic. In the Southern California case, the woman’s daughter said her mother “was being groomed not to share this information.” The FBI lists attempts to cut you off from friends and family as a warning sign.
A few weeks later comes the first request. It’s small, and it sounds sweet.
What do you do?
Have you ever met him in person?
Buy the cards. It’s for his daughter, and it’s only $500.
Risky choice (your choice)
It seems a small kindness, and that’s the point: it tests whether you’ll pay. Photos of the backs of gift cards let him spend the money straight away, and it’s very hard to get back. Requests nearly always grow after the first yes.
Offer to mail a present to his daughter instead.
Better, but not the safest (your choice)
Kind, and it keeps money out of his hands, but he’ll have a reason why that won’t work. Any request for money or gifts from someone you’ve never met is the moment to stop and talk to someone.
Say no, kindly but firmly. I don’t send money to someone I’ve never met in person.
Safe choice (your choice)
Exactly right. The FTC’s advice is simple: “Never send money or gifts to a sweetheart you haven’t met in person.” If he’s genuine, he’ll understand. If he sulks, pleads or gets angry, that tells you what you need to know.
Red flags at this step
What's really going on
The first request is usually small and hard to refuse: a birthday, phone credit so you can keep talking, a travel fee. In the Southern California case, a request for $500 in gift cards was what first worried the woman’s daughter, who later found about 110 gift cards. The FTC says romance scammers ask for gift cards, wire transfers, payment apps and cryptocurrency because the money is hard to get back.
Suppose some money has changed hands, or he has simply kept asking. Now Richard says his contract is ending, and he has shipped his savings home ahead of him, to you. Then this letter arrives by email.
International Freight Clearance
NOTICE OF CONSIGNMENT HOLD · Ref. IFC/0917/HX
Dear Consignee,
A secured box declared as “personal effects and funds” in the name of Mr. Richard Ellison is being held at our clearance facility. You are listed as the receiver.
Release requires payment of the customs clearance fee of $4,850 within 72 hours. Unclaimed consignments will be forfeited.
Payment must be made by wire transfer to our clearance agent. Do not discuss this consignment with third parties.
[Stamp: CLEARED FOR RELEASE ON RECEIPT OF FEE]
Contact: [email protected]
What do you do?
Would you normally pay a fee to receive a gift of money?
Pay the fee. It’s official paperwork, and then his savings will be safe with me.
Risky choice (your choice)
The letter, the stamp and the reference number were all made by the scammer. There is no box and no savings. Paying the fee won’t release anything; it will lead to another fee.
Email the clearance office first to check it’s real.
Risky choice (your choice)
The email address on the letter goes back to the scammer, so of course they’ll say it’s real. Only check through contacts you find yourself. Better still, show the letter to someone you trust.
Stop. Show the letter and the messages to my family, and call my bank.
Safe choice (your choice)
That’s the right move, and it’s never too late, even after months. A fee to release a box of savings, gold or cash is a well-known romance-scam story. Your bank can help you stop any payments you’ve already started.
Red flags at this step
What's really going on
The FTC lists a package that needs “customs or some other made-up fee” among romance scammers’ favorite lies. Fake paperwork is part of the kit: in the Edinburgh case, the woman was asked for $2,500 for a helicopter flight off the rig, backed by documents that looked official but were fake.
Some people pay, then pay again as new fees appear. Then Richard asks for a different kind of favor.
What do you do?
Whose money is it, really?
Help him. It’s not my money, so what’s the harm?
Risky choice (your choice)
The money is very likely stolen from someone else, perhaps another scam victim. Passing it on makes you what’s called a “money mule”, and your bank account could be closed or investigated. The FBI says someone you meet online who needs your bank account to deposit money is most likely using it for other theft and fraud.
Refuse, stop replying, and report everything to my bank and the police.
Safe choice (your choice)
That’s right. Stopping now protects you, and the next person he targets. Keep the messages, receipts and letters as evidence when you report it. Being deceived by professionals is nothing to be ashamed of.
Red flags at this step
What's really going on
When the money runs low, scammers often try to use their victim’s bank account to move stolen money. Later, the same criminals, or others who’ve bought their lists, may come back as a lawyer or government agent offering to recover your money for a fee. That’s a second scam. AARP found that 55% of people over 50 who lost money to a romance scam never reported it, often because of shame. Reporting helps, and you have nothing to be ashamed of.
Richard doesn’t exist. His photos were taken from someone else, his messages may have been written by a team working from a script, and his video was made to order. Everything, from the oil rig to the customs letter, was designed to explain why he could never meet you and why he always needed money. If this has happened to you, you’re far from alone, and it isn’t your fault. These scams are run by professionals who do this all day, and the feelings you had were real and good.
Test your family
Send this simulator to a parent, grandparent or friend. They try it on their own phone or computer, and at the end they can send their score straight back to you, so you can see which steps caught them out. Then talk it over together.
Nothing is sent to us. Your first name and their score travel only inside the link you send, after the # sign, which web browsers never send to our website.
You were challenged
Finish the simulator above, then you can send your score back. They'll see which steps you got right, and which ones caught you out.
Only your first name and which answers you chose go in the link, after the # sign. Nothing is sent to us.
From simulator to confidence
This simulator is one scam. Scam-Proof puts 50 of today's scams in one calm, large-print book to keep by the phone, for you and the people you love.
This scam is in the book. Chapter 7 is all about romance and friendship scams, and scams 33 and 34 in the book's 50-scam library cover the online romance and the overseas worker.
254 pages · 16-point large print · paperback and Kindle ebook · written for older adults and the families who help them
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Summary · keep this
Remember: Never send money or gifts to someone you’ve only met online, however real the relationship feels. Talk to someone you trust before you do anything.
Don't be embarrassed. These scams are run by professionals, and acting fast gives you the best chance of stopping the damage.
Phone numbers and web addresses were checked on 28 September 2026. They can change; if one doesn't work, search for the organization's official website, and please let us know.
The people, numbers, companies and web addresses shown in this simulator are made up. The way the scam works is taken from real cases reported by police, regulators and consumer groups.
Practice spotting a recovery scam: the firm that knows your loss, the fake federal agent, the upfront fee and the "recovered" money you can never withdraw.
Practice what to do when a friendly wrong-number text turns into a new friend, a crypto trading app and a tax bill before you can take your money out.
Practice spotting the "Hi Mum" new-number message: the broken phone, the bill paid into a stranger's account, and the voice note that sounds like your child.

Printable wallet cards, a family safe-word sheet, easy AI prompts and a trusted-numbers sheet for beside the phone. Free when you join the Plainspoken Tech letter.